Based on extensive observation of personnel in real companies, this series is designed for students who are working or intend to work in a secretarial, administrative or clerical environment. Building confidence through authentic tasks, the two-stage series trains students to be effective communicators in the workplace. It also provides students with a solid grammar and vocabulary base, with language items clearly presented and practiced throughout. Grammar back-ups, "Wordfiles" and "Phrasebook" entries provide an at-a-glance reminder of key gramamr, vobaculary and functional language. The workbook contains additional activities for use either in the classroom or for self-study.